When you book with NSSport MJ Ltd, we want you to be completely happy with the service we offer. Below are our booking terms and conditions, which let you know what to expect from us and what we expect from you.

Our Offering

NSSport MJ Ltd offer different programs, including, but not limited to, Breakfast Clubs, After School Care & Extra-Curricular Clubs, Holiday Activities and Inset day. Further details about these services and our prices can be found on online at www.nssport.co.uk) or at our all our venues.

Bookings

We don’t accept telephone bookings or hold places open so please complete the booking online for the chosen programme.

Payment

When a payment is made in full this confirms your acceptance of the NSSport booking conditions. The named person on the booking confirmation accepts the NSSport booking conditions on behalf of all on the online form.

NSSport payments are submitted online in advance where you can pay by credit or debit cards. We also accept childcare vouchers as payment for our Holiday Activities, Breakfast Club and After School Care only. If you are using childcare vouchers for this service please contact your childcare voucher provider and quote NSSport’s individual reference number which can be found at http://www.nssport.co.uk to authorise the payment. Please note NSSport are unable to do this on your behalf; therefore, this is your responsibility. All childcare voucher payments must be released within 24 hours of making the booking. Any late payment may incur a £3 charge.

NSSport reserves the right to disable a customers online account if payments/fund remain outstanding/unpaid. During this time customers will be unable to access childcare services until the balance is settled.

Returned Payment

If a bank returns payment, then any bank charges incurred by NSSport MJ Ltd as a result of returned payments must be paid in full by you, in addition to the original booking fee. We do not accept any liability for bank charges you may incur, or if childcare vouchers are not authorised for payment. In all cases, the responsibility rests firmly with you to ensure all payments are valid at the time of booking and please remember that your child’s place is only confirmed when full payment is cleared and received by us.

Cancellation & Refunds

Cancelling of booking by customer

It is important to note that NSSport will not issue a refund of payment, in any form, for cancelled bookings; and we will not issue a refund of payment, in any form, for missed attendance.

If your child is sick on the day of attendance, then this must be communicated to us at the earliest possible time (no later than 24 hours after first sickness) via written message via website or email. No verbal agreement can be made with any staff member. NSSport reserve the right to request proof of sickness via school or medical records. If validated, then NSSport will issue a credit note in this instance.

If your child is absent due to an emergency:

• Family emergency

• Medical emergency

then NSSport will issue a credit note. Please note this must be communicated to us at the earliest possible time (no later than 24 hours after the absence).

Please note credit notes will be valid for 12 months from the date of issue.

Amendments

Please note no amendments will be made to a booking.

Should you wish to extend a service already booked you will need to select the service required as a new order. For holiday activities bookings you will need to contact NSSport directly to check an extended service can be offered and pay the outstanding balance as instructed by NSSport.

If you no longer need an extended service, we are unable to credit your account for the difference. All services are selected at checkout.

Cancelling of booking by NSSport

In exceptional circumstances NSSport may have to cancel dates/venues and will provide the customer with as much advance notice as possible. In this event we will offer a suitable alternative NSSport service or refund all monies paid for the cancelled dates/venues. Please note NSSport would not be liable for any other costs associated with the cancellation. If the exceptional circumstance is out of NSSport's control and we are forced to close due to the compulsory closure of its premises (eg due to bad weather or teacher strike, site safety concern), customers will still be liable for any fees due/paid, during the entire period of closure.

Sickness

Children cannot attend if they are ill. All children who are ill or infectious are to be kept at home during their sickness and for 48 hours after the last symptom occurs.

NSSport is not responsible for injury occurring because of a pre-existing medical condition.

Medicines can only be given if written consent given by parent.

Should a child fall ill during the day, and we think it necessary, their parent/guardian shall be contacted to take the child home. It is understood that you will collect your child without delay.

Arrival & Departure Time

Parents/guardians should ensure children arrive no earlier than 10 minutes before the designated start time for the day/session. Upon arrival we will require a security password for you to use on collection. We are unable to take responsibility for children who arrive earlier.

Parents/guardians should arrive at least 10 minutes before the designated end time for the day/session. No child will be able to leave the premises without a parent/guardian without your security password being checked, unless written notification is received before the start of course detailing suitable alternative arrangements.

Late Collection Fee

NSSport reserve the right to charge a fee for late collection of any children. If a child(ren) is collected after the allocated collection time identified on booking, the parent/guardian will be subject to an immediate charge of £10.00 per child. An additional £5.00 per child will be charged for every 15 minutes that passes, up until collection. If the parent/guardian is unable to pay the late fee at point of collection, it will automatically be charged onto their next booking. If your child is collected late repeatedly we will have to inform the school as there maybe a safeguarding issue.

Behaviour & Exclusion

We at NSSport expect all children to behave at all times in a manner that is acceptable to both fellow children and staff.

NSSport reserves the right to exclude a child from the course where he/she fails to maintain the required standard. Examples of this behaviour could racial, sexual, verbal or physical bullying of a fellow child or member of staff. Transportation of the child home will be the responsibility of the parent/guardian, and no refund or credit will be issued.

Medical Information

When booking online or by booking form we require all of your child’s relevant medical information, allergies, additional needs and dietary restrictions regarding your child. If full information is not provided this may result in that child being excluded from certain activities, or if it felt necessary, excluded from using NSSport courses. In such circumstances no refund or credit note will be paid. NSSport reserve the right to cancel a booking at any time where there has been a failure to provide full information about a child.

First Aid

At every course NSSport will have at least 1 qualified first aider on site. The parent/guardian gives consent for NSSport to administer emergency first aid and see professional medical help where necessary.

Emergency medicine (Epi Pen/Auto Injector)

At each Holiday Course will have at least 1 EpiPen/Auto injector trained staff member on site. We will however require you to fill in an NSSport form to confirm you are happy for us to use your prescribed emergency medicine if required. To satisfy our insurance requirements we will need supporting information from you, the parent/guardian, to support the administration of emergency medicine.. This ensures that we have specific detail to support your child's individual needs without specific training from their GP. 

Medication

The parent/guardian must give written consent for the administration by NSSport staff of prescribed medication. An NSSport form will be provided on site to fill out.

Safeguarding

NSSport staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about a form of abuse. In this event the relevant staff will follow the Safeguarding Children’s Policy as detailed in our Policies and Procedures.

Equal Opportunities

NSSport is an equal opportunities employer and welcomes all children, regardless of their gender, ability, race or religion. Each child is of equal value and is entitled to equal access of opportunity. We operate a zero-tolerance policy on discrimination or bullying of any kind.

Lost Property

Please ensure that children do not bring valuable toys and belongings with them as we cannot be held responsible if they go missing. PLEASE LABEL ALL ITEMS as we cannot guarantee the return of lost property but will endeavour to return items on request that we are able to identify. Parents will be required to pay the cost of postage. NSSport will keep lost property for a period of four weeks only. If it is left unclaimed after this period has expired, NSSport will distribute the lost property to local charities.

Photography

NSSport take great pride in our promotional and marketing. We will be taking photographs at our courses that may be used for marketing and promotional purposes. If you would rather your child was not included in any photographs, we must be informed at the time of booking. This can simply be done by selecting the preferences on your online account with us.

Liability

NSSport does not accept liability for sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company and employees. Venues providing the facility and their employees are under no liability for personal injuries, loss or damage to property whilst attending an NSSport course.

Insurance

All children that attend NSSport courses are covered by our Public Liability Insurance.

Birthday Parties: NSSport are fully insured for the duration of your chosen package (1 hour or 1.5 hours). Should you extend the party after your chosen package time has ended for party food and games then you may wish to take out extra insurance should your household insurance not cover this. NSSport cannot be held liable for injuries/accidents sustained after the party package time has elapsed. Please do speak with your insurer to clarify you are covered. If not, NSSport recommend using Events Insurance https://www.events-insurance.co.uk who will be able to provide you with a competitive price.

Mobile Phones

All phones are prohibited on our programmes and at our venues. If you wish for your child to carry a mobile phone and they are seen using it then the site manager may confiscate it until the end of that day. NSSport will not take any responsibility for the damage or loss of any electronic devices that are brought in.

Policies & Procedure

NSSport’s course policies and procedures will be available to view at the registration area of each venue. We are more than happy to give you a copy if you require.

Data Protection

We will use your details to contact you via email/mail or text with future information about our services. You may opt out of our mailing list when booking or afterwards at any stage. NSSport is registered under the Data Protection Act.

Staff have DBS (formally CRB) checks in place, however, in the unlikely event of any incorrect information provided by the staff when completing the DBS we cannot be held responsible.

Complaints

We at NSSport are committed to providing high quality environment for children to play, learn, make new friends, develop and to have fun. If you or your child were not entirely satisfied with the service we provided then we would like to know about it any complaint should first be made to the Manager, who will complete a complaints report, and do everything possible to ensure the complaint is dealt with as quickly and effectively as possible. If the complainant feels that the outcome of the complaint is insufficient, or would like to take the grievance further, the complaint should be made in writing and sent to: Managing Director, 17 WESTCOMBE CLOSE, FOREST PART, BRACKNELL, BERKSHIRE, RG12 0GS

If in the unlikely event that you are not 100% satisfied with the outcome of the complaints procedure, you may wish to contact the Ofsted Early Years Complaints Helpline, on 0300 123 4666, or visit – www.ofsted.gov.uk/contactus.

Changes to terms and conditions

Terms and Conditions are correct at the time of publication/issue but are subject to change without prior notice.

NSSport’s full policies and procedures are available at all of our venues.

Privacy Policy

This Privacy Policy is for this Website www.nssport.co.uk and served by NSSport MJ Ltd, 28 KATHERINE CLOSE, ADDLESTONE, SURREY, KT15 1NX, UNITED KINGDOM and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy, along with our Cookie Policy, will explain areas of this Website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this Website. Further explanations may be provided for specific pages or features of this Website to help you understand how we, this Website and its third parties (if any) interact with you and your computer / device to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR (May 2018)

NSSport MJ Ltd and this Website complies to the DPA (Data Protection Act 2018). An update to this Privacy Policy will be completed after the completion of the UK's exit from the European Union.

Data Collected & Usage

We collect Data from you which includes personal Data; in each case in accordance with this Privacy Policy.

• Name, Address, Gender, Contact & Demographic Information, including those of your children
• IP address
• Payment Details

 

For the purpose of the Data Protection Act 2018, NSSport MJ Ltd is the “Data controller” and we will retain Data you submit until we no longer deem necessary. Unless we are obliged or permitted to do so by law, and subject to any third-party disclosures specifically set out in this Privacy Policy, your Data will not be disclosed to third-parties. All personal Data is stored securely in accordance with the principles of the Data Protection Act (2018). Any, or all of the above Data may be required from us time to time in order to provide you with the best possible service and experience when using our Website. Specifically Data may be used by us for the following reasons; in each case, in accordance with this Privacy Policy.

• Internal record keeping
• Improvement of our products and services
• Transmission by email of promotional materials that may be of interest to you
• Contact for market research purposes which may be done using email, mail or telephone. Such information may be used to customise or update our Website

 

Downloads & Media Files

Any downloadable documents, files or media made available on this Website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third-party anti-virus software or similar applications.

We accept no responsibility for third-party downloads and downloads provided by external third-party Websites and advise users to verify their authenticity using third-party anti-virus software or similar applications.

Contact & Communication with Us

Users contacting this us through this Website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in this Privacy Policy.

Email Mailing List & Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in the Privacy Policy. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third-party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber Data relating to engagement, geographic, demographics and already stored subscriber Data.

Our EMS (email marketing service) provider is MailChimp and you can read their privacy policy in the resources section.

External Website & Third-Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this Website.

Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked Website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Changes to Business Ownership & Control

NSSport MJ Ltd may expand or reduce the business which may involve the sale and/or transfer of control or part of NSSport MJ Ltd. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes which it was originally supplied. We may disclose Data to a prospective buyer of our business or any part of it. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Accessing your Own Data

You have the right to request a copy (free of charge) of any of your personal Data held by NSSport MJ Ltd

Security

Data security is of huge importance to us and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website. Password access is required to certain parts of this Website, you (the User) is responsible for keeping this password confidential.

We endeavour to do our very best to protect Data. However, transmission of information over the internet is not entirely secure and done at your own risk. We cannot ensure the security of you Data transmitted to the Website.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our Website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

General

You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under these Privacy Policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Resources & Further Information

 

• Overview of the GDPR - General Data Protection Regulation
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations 2003
• The Guide to the PECR 2003
• Twitter Privacy Policy
• Facebook Privacy Policy
• Instagram Privacy Policy
• Mailchimp Privacy Policy

 

Changes to this Privacy Policy

NSSport MJ Ltd may change this policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with any changes. This policy is effective from 12/09/2021. You may contact us by email at info@nssport.co.uk

 

Safeguarding Policy

NSSport MJ Ltd Recognize our moral and statutory responsibility to safeguard and promote the welfare of all children who attend with us. We endeavor to provide a safe and welcoming environment where children are respected and valued. We are alert to the signs of abuse and neglect and follow procedures to ensure children receive effective support, protection & justice. Due to the many hours of care that we are providing, staff will often be the first people to sense that there could be a cause of concern in a child's/children's safety. Staff may be the first people in whom children confide about abuse.

NSSport MJ Ltd has a duty to be aware that abuse does occur in our society and that we have a responsibility to identify indicators and act upon incidents in the most effective way to protect the child.

This section outlines the procedures that will be followed if NSSport MJ Ltd have any reason to believe that a child in our care is subject to emotional, physical or sexual abuse, as well as neglect. This document also outlines our procedure in identifying radicalisation and extremism.

Our prime responsibility is the welfare and wellbeing of all children in our care. We believe we have a duty to the children, their parents/guardians and other staff to act quickly and responsibly regarding any instance that may come to our attention. NSSport MJ Ltd also have a duty to report suspicions of abuse to the relevant local authority which have a duty to investigate such matters.

Each site leader takes the role of Safeguarding Lead but will seek guidance from the companies Designated Safeguarding Lead (DSL) They have a duty to log any incidents that may occur. Evidence may be recorded using, accident and incident report forms, injury logs, and any other report forms which will have been signed by the parent/guardian. This may also include observations and records of conversations between parents/guardians and the DSL, taking care to accurately record details such as the date, time and any persons involved.

(The DSL will also use other forms in our records to collate evidence this will include existing injury logs, accident, incident and any other report forms which will have been signed by the parent/guardian.)

Next Step Holiday Activities staff are trained and updated regularly in order to be able to recognise signs and symptoms of abuse.

Staff are trained on the following courses:

• Level 2 or higher safeguarding award
• Domestic Abuse
• Forced Marriage
• Female Genital Mutilation (FGM)
• Safer Recruitment
• Channel Awareness / Prevent Duty
• Promotion of British Values

The government guidelines “What to do if you’re worried a child is being abused” is promoted and followed.

We endeavour to enrol all staff onto the ‘What to do if’ training courses and staff will attend various levels of the course depending on their role within the setting. Staff CPD is monitored and conditions with ‘refresher’ courses and expiration are adhered to.

NSSport MJ Ltd safeguarding policy is continuously monitored by its Designated Safeguarding Lead (DSL) officer. This professional has attended training in this area. NSSport staff are made aware of who this colleague is and are given contact information in how to contact them.

NSSport MJ Ltd safeguarding policy is supported by the following resources of information:

• Ofsted
• OOSA – Out of school alliance
• Child Protection Training UK
• Safeguarding Schools – Andrew Hall (specialist safeguarding consultant) via weekly emails
• Achieving for Children (AFL)

All NSSport Staff should:

• Be familiar with procedures to follow and who to discuss any concerns with.
• Seek advice if unsure of anything relating to child protection.
• Keep confidential always - sharing information on a need to know basis only.
• Be aware investigations may lead to criminal proceedings and not jeopardise this process through asking leading questions of attempting to investigate the matter themselves.
• Consider the child’s wishes and feelings at all times.
• Communicate with the child in an appropriate manner according to age, language, beliefs etc.
• Remain professional and non-confrontational always
• Reassure the child but not make any promises.
• Hold full, up to date, information on all children including; name(s), address(es), gender, date of birth, name(s) of person(s) with parental responsibility (for consent purposes) and primary carer(s). Keeping records stored confidentially.

In addition the DSL:

• holds ultimate responsibility for safeguarding and child protection in the company;
• acts as a source of support and expertise in carrying out safeguarding duties;
• Encourages a culture of listening to children and taking account of their wishes and feelings;
• is appropriately trained with updates every two years;
• Will refer a child if there are concerns about possible abuse, to the relevant county authority and act as a focal point for staff to discuss concerns.  Referrals should be made in writing, following a telephone call using the Multi Agency Referral Form (MARF) ;
• Will keep detailed, accurate records, either written or using appropriate online software, of all concerns about a child even if there is no need to make an immediate referral;
• Will ensure that all such records are kept confidential, stored securely and are separate from pupils, until the child’s 25th birthday;
• Will ensure that when a pupil leaves the setting, their child protection file is passed to the new school (separately from the main pupil and ensuring secure transit) and that confirmation of receipt is obtained;
• Will ensure that a copy of the CP file is retained until such a time that the new school acknowledges receipt of the original file. The copy should then be shredded;
• will liaise with the Local Authority and work with other agencies and professionals in line with Working Together to Safeguard Children;
• Has a working knowledge of SSCB procedures;
• Will ensure that either they, or another staff member, attend case conferences, core groups, or other multi-agency planning meetings, contribute to assessments, and provide a report where required which has been shared with the parents;
• Will ensure that all staff sign to say they have read, understood and agree to work within the company’s child protection policy, staff behaviour policy (code of conduct) and Keeping Children Safe in Education & working together to safeguard children and ensure that the policies are used appropriately;
• Will organise child protection and safeguarding induction, regularly updated training and a minimum of annual updates (including online safety) for all staff, keep a record of attendance and address any absences;
• Has an understanding of locally agreed processes for providing early help and intervention and will support members of staff where Early Help is appropriate;
• Will ensure that the name of the designated members of staff for Child Protection, the Designated Safeguarding Lead and deputies, are clearly advertised at each site.
• Be aware of the child’s developmental and environmental needs as well as the parents/carers capability to respond to these
• Assess the child using the Common Assessment Framework (CAF)
• Liaise with the appropriate agencies and know how to contact them, including Police, Social Services and Local Safeguarding Children Boards (LSCB)
• Keep logged evidence; accurate written records of conversations and observations – including day and date, storing in line with the data protection act and sharing on a need to know basis only.

DSL will refer to the link below to obtain Multi Agency Forms

 https://www.surreyscb.org.uk/resources-category/sscbmultiagencyforms/

NSSport MJ Ltd have a duty to protect children in their care from risk of abuse, neglect, exploitation and violence as defined in law under the Children’s Act 1989 and 2004, and the United Convention for the Rights of the Child 1989.

Along with this comes the responsibility to act following concerns for the wellbeing of a child under its care, carrying out appropriate procedures and informing the relevant agencies.

If a member of staff has any concerns for the welfare or wellbeing of a child they must in accordance with OFSTED, report to their activities Manager who will follow the correct procedure.

It is important that staff keep accurate records of their observations by listening to the children in their care. Strict confidentiality will be observed always. All staff will receive training on the protection of children from abuse.

While children are in our care Next Step Holiday Activities aim to:

• Ensure all children are never placed at risk.
• Ensure that confidentiality is maintained always.
• Ensure that all staff are familiar with and aware of child protection issues and procedures.
• To regularly review and update this policy.

 If any incidents need reporting, the following will be contacted on: 

Venues in London Borough of Richmond Upon Thames:

• The Single Point of Access Team (SPA)
  Achieving for Children

  From 8am to 5.15pm, Monday to Thursday, and 8am to 5pm on Friday call 020 8547 5008
  Out of hours, phone 020 8770 5000

  Guildhall 2, High Street, Kingston upon Thames, KT1 1EU

  https://www.richmond.gov.uk/single_point_of_access 

Venues in Berkshire:

• Reading Borough Council Multi-Agency Safeguarding Hub
  Providing advice and a gateway for child protection referrals between 9am and 5pm during weekdays (except public holidays)
  0118 937 3641
  West Berkshire Council – Referral & Assessment Team – 01635 503090

Police will be contacted in all cases on 999.