28 KATHERINE CLOSE
Telephone:   07935 220943
When you book with NSSport MJ Ltd, we want you to be completely happy with the service we offer. Below are our booking terms and conditions, which let you know what to expect from us and what we expect from you.
NSSport MJ Ltd offer different programs, including, but not limited to, Breakfast Clubs, After School Care & Extra-Curricular Clubs, Holiday Activities and Inset day. Further details about these services and our prices can be found on online at www.nssport.co.uk) or at our all our venues.
We don’t accept telephone bookings or hold places open so please complete the booking online for the chosen programme.
When a payment is made in full this confirms your acceptance of the NSSport booking conditions. The named person on the booking confirmation accepts the NSSport booking conditions on behalf of all on the online form.
NSSport payments are submitted online in advance where you can pay by credit or debit cards. We also accept childcare vouchers as payment for our Holiday Activities, Breakfast Club and After School Care only. If you are using childcare vouchers for this service please contact your childcare voucher provider and quote NSSport’s individual reference number which can be found at http://www.nssport.co.uk to authorise the payment. Please note NSSport are unable to do this on your behalf; therefore, this is your responsibility. All childcare voucher payments must be released within 24 hours of making the booking. Any late payment may incur a £3 charge.
NSSport reserves the right to disable a customers online account if payments/fund remain outstanding/unpaid. During this time customers will be unable to access childcare services until the balance is settled.
If a bank returns payment, then any bank charges incurred by NSSport MJ Ltd as a result of returned payments must be paid in full by you, in addition to the original booking fee. We do not accept any liability for bank charges you may incur, or if childcare vouchers are not authorised for payment. In all cases, the responsibility rests firmly with you to ensure all payments are valid at the time of booking and please remember that your child’s place is only confirmed when full payment is cleared and received by us.
Cancelling of booking by customer
It is important to note that NSSport will not issue a refund of payment, in any form, for cancelled bookings; and we will not issue a refund of payment, in any form, for missed attendance.
If your child is sick on the day of attendance, then this must be communicated to us at the earliest possible time (no later than 24 hours after first sickness) via written message via website or email. No verbal agreement can be made with any staff member. NSSport reserve the right to request proof of sickness via school or medical records. If validated, then NSSport will issue a credit note in this instance.
If your child is absent due to an emergency:
then NSSport will issue a credit note. Please note this must be communicated to us at the earliest possible time (no later than 24 hours after the absence).
Please note credit notes will be valid for 12 months from the date of issue.
Please note no amendments will be made to a booking.
Should you wish to extend a service already booked you will need to select the service required as a new order. For holiday activities bookings you will need to contact NSSport directly to check an extended service can be offered and pay the outstanding balance as instructed by NSSport.
If you no longer need an extended service, we are unable to credit your account for the difference. All services are selected at checkout.
Cancelling of booking by NSSport
In exceptional circumstances NSSport may have to cancel dates/venues and will provide the customer with as much advance notice as possible. In this event we will offer a suitable alternative NSSport service or refund all monies paid for the cancelled dates/venues. Please note NSSport would not be liable for any other costs associated with the cancellation. If the exceptional circumstance is out of NSSport's control and we are forced to close due to the compulsory closure of its premises (eg due to bad weather or teacher strike, site safety concern), customers will still be liable for any fees due/paid, during the entire period of closure.
Children cannot attend if they are ill. All children who are ill or infectious are to be kept at home during their sickness and for 48 hours after the last symptom occurs.
NSSport is not responsible for injury occurring because of a pre-existing medical condition.
Medicines can only be given if written consent given by parent.
Should a child fall ill during the day, and we think it necessary, their parent/guardian shall be contacted to take the child home. It is understood that you will collect your child without delay.
Parents/guardians should ensure children arrive no earlier than 10 minutes before the designated start time for the day/session. Upon arrival we will require a security password for you to use on collection. We are unable to take responsibility for children who arrive earlier.
Parents/guardians should arrive at least 10 minutes before the designated end time for the day/session. No child will be able to leave the premises without a parent/guardian without your security password being checked, unless written notification is received before the start of course detailing suitable alternative arrangements.
NSSport reserve the right to charge a fee for late collection of any children. If a child(ren) is collected after the allocated collection time identified on booking, the parent/guardian will be subject to an immediate charge of £10.00 per child. An additional £5.00 per child will be charged for every 15 minutes that passes, up until collection. If the parent/guardian is unable to pay the late fee at point of collection, it will automatically be charged onto their next booking. If your child is collected late repeatedly we will have to inform the school as there maybe a safeguarding issue.
We at NSSport expect all children to behave at all times in a manner that is acceptable to both fellow children and staff.
NSSport reserves the right to exclude a child from the course where he/she fails to maintain the required standard. Examples of this behaviour could racial, sexual, verbal or physical bullying of a fellow child or member of staff. Transportation of the child home will be the responsibility of the parent/guardian, and no refund or credit will be issued.
When booking online or by booking form we require all of your child’s relevant medical information, allergies, additional needs and dietary restrictions regarding your child. If full information is not provided this may result in that child being excluded from certain activities, or if it felt necessary, excluded from using NSSport courses. In such circumstances no refund or credit note will be paid. NSSport reserve the right to cancel a booking at any time where there has been a failure to provide full information about a child.
At every course NSSport will have at least 1 qualified first aider on site. The parent/guardian gives consent for NSSport to administer emergency first aid and see professional medical help where necessary.
Emergency medicine (Epi Pen/Auto Injector)
At each Holiday Course will have at least 1 EpiPen/Auto injector trained staff member on site. We will however require you to fill in an NSSport form to confirm you are happy for us to use your prescribed emergency medicine if required. To satisfy our insurance requirements we will need supporting information from you, the parent/guardian, to support the administration of emergency medicine.. This ensures that we have specific detail to support your child's individual needs without specific training from their GP.
The parent/guardian must give written consent for the administration by NSSport staff of prescribed medication. An NSSport form will be provided on site to fill out.
NSSport staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about a form of abuse. In this event the relevant staff will follow the Safeguarding Children’s Policy as detailed in our Policies and Procedures.
NSSport is an equal opportunities employer and welcomes all children, regardless of their gender, ability, race or religion. Each child is of equal value and is entitled to equal access of opportunity. We operate a zero-tolerance policy on discrimination or bullying of any kind.
Please ensure that children do not bring valuable toys and belongings with them as we cannot be held responsible if they go missing. PLEASE LABEL ALL ITEMS as we cannot guarantee the return of lost property but will endeavour to return items on request that we are able to identify. Parents will be required to pay the cost of postage. NSSport will keep lost property for a period of four weeks only. If it is left unclaimed after this period has expired, NSSport will distribute the lost property to local charities.
NSSport take great pride in our promotional and marketing. We will be taking photographs at our courses that may be used for marketing and promotional purposes. If you would rather your child was not included in any photographs, we must be informed at the time of booking. This can simply be done by selecting the preferences on your online account with us.
NSSport does not accept liability for sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company and employees. Venues providing the facility and their employees are under no liability for personal injuries, loss or damage to property whilst attending an NSSport course.
All children that attend NSSport courses are covered by our Public Liability Insurance.
Birthday Parties: NSSport are fully insured for the duration of your chosen package (1 hour or 1.5 hours). Should you extend the party after your chosen package time has ended for party food and games then you may wish to take out extra insurance should your household insurance not cover this. NSSport cannot be held liable for injuries/accidents sustained after the party package time has elapsed. Please do speak with your insurer to clarify you are covered. If not, NSSport recommend using Events Insurance https://www.events-insurance.co.uk who will be able to provide you with a competitive price.
All phones are prohibited on our programmes and at our venues. If you wish for your child to carry a mobile phone and they are seen using it then the site manager may confiscate it until the end of that day. NSSport will not take any responsibility for the damage or loss of any electronic devices that are brought in.
NSSport’s course policies and procedures will be available to view at the registration area of each venue. We are more than happy to give you a copy if you require.
We will use your details to contact you via email/mail or text with future information about our services. You may opt out of our mailing list when booking or afterwards at any stage. NSSport is registered under the Data Protection Act.
Staff have DBS (formally CRB) checks in place, however, in the unlikely event of any incorrect information provided by the staff when completing the DBS we cannot be held responsible.
We at NSSport are committed to providing high quality environment for children to play, learn, make new friends, develop and to have fun. If you or your child were not entirely satisfied with the service we provided then we would like to know about it any complaint should first be made to the Manager, who will complete a complaints report, and do everything possible to ensure the complaint is dealt with as quickly and effectively as possible. If the complainant feels that the outcome of the complaint is insufficient, or would like to take the grievance further, the complaint should be made in writing and sent to: Managing Director, 17 WESTCOMBE CLOSE, FOREST PART, BRACKNELL, BERKSHIRE, RG12 0GS
If in the unlikely event that you are not 100% satisfied with the outcome of the complaints procedure, you may wish to contact the Ofsted Early Years Complaints Helpline, on 0300 123 4666, or visit – www.ofsted.gov.uk/contactus.
Terms and Conditions are correct at the time of publication/issue but are subject to change without prior notice.
NSSport’s full policies and procedures are available at all of our venues.
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The types of cookies used on our website are:
Pages on our site contain transaction areas, such as forms, ordering areas and surveys. These areas all need cookies to function.
At NSSport we are fully committed to protecting your privacy and security and we ensure that we meet the new regulations on cookies in full. NSSport MJ Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/03/2018.
You can always opt to turn off cookies in your browser settings. However, please be aware if you do it's important to note that you may not be able to use all the functionality and/or services on our site.
You can find out more about turning off cookies at the independent website allaboutcookies.org.
Any downloadable documents, files or media made available on this Website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third-party anti-virus software or similar applications.
We accept no responsibility for third-party downloads and downloads provided by external third-party Websites and advise users to verify their authenticity using third-party anti-virus software or similar applications.
Users contacting this us through this Website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber Data relating to engagement, geographic, demographics and already stored subscriber Data.
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this Website.
Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked Website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
You have the right to request a copy (free of charge) of any of your personal Data held by NSSport MJ Ltd
Data security is of huge importance to us and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website. Password access is required to certain parts of this Website, you (the User) is responsible for keeping this password confidential.
We endeavour to do our very best to protect Data. However, transmission of information over the internet is not entirely secure and done at your own risk. We cannot ensure the security of you Data transmitted to the Website.
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our Website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
NSSport MJ Ltd may change this policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with any changes. This policy is effective from 12/09/2021. You may contact us by email at firstname.lastname@example.org
NSSport MJ Ltd Recognize our moral and statutory responsibility to safeguard and promote the welfare of all children who attend with us. We endeavor to provide a safe and welcoming environment where children are respected and valued. We are alert to the signs of abuse and neglect and follow procedures to ensure children receive effective support, protection & justice. Due to the many hours of care that we are providing, staff will often be the first people to sense that there could be a cause of concern in a child's/children's safety. Staff may be the first people in whom children confide about abuse.
NSSport MJ Ltd has a duty to be aware that abuse does occur in our society and that we have a responsibility to identify indicators and act upon incidents in the most effective way to protect the child.
This section outlines the procedures that will be followed if NSSport MJ Ltd have any reason to believe that a child in our care is subject to emotional, physical or sexual abuse, as well as neglect. This document also outlines our procedure in identifying radicalisation and extremism.
Our prime responsibility is the welfare and wellbeing of all children in our care. We believe we have a duty to the children, their parents/guardians and other staff to act quickly and responsibly regarding any instance that may come to our attention. NSSport MJ Ltd also have a duty to report suspicions of abuse to the relevant local authority which have a duty to investigate such matters.
Each site leader takes the role of Safeguarding Lead but will seek guidance from the companies Designated Safeguarding Lead (DSL) They have a duty to log any incidents that may occur. Evidence may be recorded using, accident and incident report forms, injury logs, and any other report forms which will have been signed by the parent/guardian. This may also include observations and records of conversations between parents/guardians and the DSL, taking care to accurately record details such as the date, time and any persons involved.
(The DSL will also use other forms in our records to collate evidence this will include existing injury logs, accident, incident and any other report forms which will have been signed by the parent/guardian.)
Next Step Holiday Activities staff are trained and updated regularly in order to be able to recognise signs and symptoms of abuse.
The government guidelines “What to do if you’re worried a child is being abused” is promoted and followed.
We endeavour to enrol all staff onto the ‘What to do if’ training courses and staff will attend various levels of the course depending on their role within the setting. Staff CPD is monitored and conditions with ‘refresher’ courses and expiration are adhered to.
NSSport MJ Ltd safeguarding policy is continuously monitored by its Designated Safeguarding Lead (DSL) officer. This professional has attended training in this area. NSSport staff are made aware of who this colleague is and are given contact information in how to contact them.
DSL will refer to the link below to obtain Multi Agency Forms
NSSport MJ Ltd have a duty to protect children in their care from risk of abuse, neglect, exploitation and violence as defined in law under the Children’s Act 1989 and 2004, and the United Convention for the Rights of the Child 1989.
Along with this comes the responsibility to act following concerns for the wellbeing of a child under its care, carrying out appropriate procedures and informing the relevant agencies.
If a member of staff has any concerns for the welfare or wellbeing of a child they must in accordance with OFSTED, report to their activities Manager who will follow the correct procedure.
It is important that staff keep accurate records of their observations by listening to the children in their care. Strict confidentiality will be observed always. All staff will receive training on the protection of children from abuse.
Venues in London Borough of Richmond Upon Thames:
The Single Point of Access Team (SPA)
Achieving for Children
From 8am to 5.15pm, Monday to Thursday, and 8am to 5pm on Friday call 020 8547 5008
Out of hours, phone 020 8770 5000
Guildhall 2, High Street, Kingston upon Thames, KT1 1EU
Venues in Berkshire:
These terms and conditions apply between you (the User of this Website) and NSSport MJ Ltd (the Owner and Operator of this Website). Please read the terms and conditions carefully before you start to use our Website, as these will apply to your use of our Website. We recommend that you print a copy of this for future reference. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
All content included on the Website is the property of NSSport MJ Ltd. In these terms and conditions, Content means any text, graphics, images, audio, video, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or forms part of this Website. By continuing to use the website you acknowledge that such Con-tent is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any logo, trademark, service mark displayed on the site without the owner’s prior written permission.
You may use our site only for lawful purposes, for your own personal, non-commercial use only.
You may not use our Website for any of the following purposes:
a) in any way that breaches any applicable local, national or international law or regulation.
b) reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of NSSport MJ Ltd.
c)in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
d) for the purpose of harming or attempting to harm minors in any way.
e) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
f) to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
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You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
You may cancel your registration at any time by informing us in writing to the address or email address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect your statutory rights.
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of NSSport MJ Ltd.
We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them
The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control on them.
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site on any website that is not owned by you. If NSSport MJ Ltd object to a link it must be removed immediately.
Our site must not be framed on any other site.
We reserve the right to withdraw linking permission without notice.
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Our e-newsletters are only sent out to those who have chosen to receive them. Each email you receive will contain 'unsubscribe' information - should you wish to unsubscribe, simply log in to your NSSport MJ Ltd account page and use the 'Manage my Account' function to change your preferences.
"Forum" means a chat area, bulletin board, or e-mail function. You shall not upload to, distribute through, or otherwise publish content from NSSport MJ Ltd Website which is libellous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offence, violate the rights of any party, or that would otherwise give rise to liability or violate any law.
Any online facilities, tools, services or information that NSSport MJ Ltd make available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the site will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. NSSport MJ Ltd is under no obligation to update information on the Website.
Whilst NSSport MJ Ltd uses reasonable endeavours to ensure that the website is free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details, their computer and/or IT.
NSSport Ltd accepts no liability for any disruption or non-availability of the Website.
NSSport Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Nothing in these terms and conditions will:
a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable.
b) limit or exclude our or your liability for fraud or fraudulent misrepresentations; or
c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
To the extent that the Website and Content are provided free of charge, we will not be liable to you for any loss or damage of any kind. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, NSSport MJ Ltd accepts no liability for any of the following:
a) any business losses, such as loss of profits, income, revenue anticipated savings, business, contracts, goodwill or commercial opportunities;
b) loss or corruption of any data, database or software;
c) any special, indirect or consequential loss or damage.
You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure the familiarity with the then current version.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
NSSport MJ Ltd is pleased to hear from its loyal customers & staff and welcomes your comments regarding our product and services. We regret that we are unable to return or reply to all submissions. Please send your e-mail to firstname.lastname@example.org
If you have a complaint or are unhappy with any aspect of the NSSport MJ website, please e-mail email@example.com or write to the above registered address.
Any complaint will be acknowledged within 7 working days and a resolution or explanation proposed within 30 working days. All complaints will be dealt with fairly and in the strictest confidence. No information supplied will be used for any other purpose other than to respond to the complaint.
NSSport MJ Ltd is a company incorporated in England and Wales with a registered number 14088599 whose registered address is 28 KATHERINE CLOSE, ADDLESTONE, SURREY, KT15 1NX, UNITED KINGDOM and it operates the website www.nssport3.co.uk. You can contact NSSport MJ Ltd by email at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You are legally entitled to request details of the personal information which we hold about you, under the UK’s Data Protection Act 2018